Serene woman enjoying eye comfort in a modern home

Take Control of Your Comfort.

Whether you are preparing for a procedure, monitoring your recovery, or managing daily screen strain, Aqueo helps you and your doctor track your progress and find lasting relief.

Your Comfort, Objectively Measured

Eye comfort can fluctuate day by day, making it hard to know if a treatment is truly working or if your recovery is on track. Aqueo removes the guesswork by helping your clinic:

  • Establish a clear, mathematical baseline before treatments or procedures.
  • Track your symptom improvement objectively over time.
  • Understand your unique blink behavior using your device camera.
  • See exactly how you feel between visits, not just when you are in the chair.

It's your vision. We make sure your care team has the data they need to protect it.

Person at laptop gently rubbing tired eyes

Your Partner in Eye Care

Understand Your Eyes

Aqueo's guided blink test and symptom survey give you and your doctor a clear, objective picture of your ocular health, highlighting patterns you might not even notice.

Guided At-Home Care

No more confusing paper handouts. Aqueo provides a digital recovery plan with step-by-step videos and built-in treatment timers to keep your daily routines on track.

Proof of Progress

Watch your numbers improve. Aqueo automatically maps your follow-up assessments against your initial baseline so you can see mathematical proof that your treatment is working.

Secure & Private

Built strictly for Canadian healthcare compliance, your clinical data is encrypted, secure, and only ever accessible by your authorized care team.

How the Aqueo Experience Works

Dry eye improves most when care is personalized. Here is how Aqueo guides your journey from the waiting room to your living room.

1. The Baseline Assessment

At your initial visit, you'll complete a simple 3-minute symptom and blink check on a secure clinic tablet. This establishes your unique, objective baseline before any procedures.

2. Clear, Comparative Results

During follow-up visits, a quick re-test automatically maps your current comfort against your baseline, showing you and your doctor exactly how your recovery is progressing.

3. Your At-Home Portal

Leave the clinic with a link to your personal dashboard, featuring educational videos, guides, daily treatment timers, and the ability to continue tracking your progress from home.

Bright, minimalist medical clinic interior with warm neutrals

A Premium Standard of Care

Your clinic has invested in Aqueo because they are committed to providing you with the highest standard of personalized eye care. By using objective tracking, your doctor ensures your treatment plan is based on exact data, not just guesswork.

This technology allows your clinic to offer:

  • Fewer repetitive questions during your intake.
  • More time spent directly with your doctor.
  • Clear, digital instructions for your at-home routines.
  • Confidence that your recovery is actively monitored.

Note: Aqueo does not diagnose or decide your treatment — it is a premium tool your doctor uses to deliver the exceptional care you deserve.

Important Information About Your Test

▸1. What the test includes (and what it doesn't)

This is a short online check that adds context to your eye exam. It does not diagnose you, and it does not replace a visit with your eye care professional.

What it is:

A short online check that includes:

  • a brief, clinically validated symptom survey, and

  • a guided blink test using your device's camera.

It helps your clinic understand your symptoms and blink behaviour so you arrive better informed and prepared for your visit.

What it is not:

  • It does not diagnose you.

  • It does not replace an eye exam.

  • It does not decide your treatment.

Final decisions about your care are always made by your clinic.

Aqueo is designed for pre-visit education, not diagnosis or triage.

Important: Your clinic remains responsible for your medical record; Aqueo operates the test on their behalf.

▸2. What you'll be asked to do

This section walks through what you'll see on screen, how long it usually takes, and what happens if your camera doesn't work.

Most patients finish the test in a few minutes.

1. Read a short explanation and consent

You'll see a simple description of the process and how your information is used.

2. Answer 6 questions (short dry-eye symptom questionnaire)

These questions help describe your symptoms and how much they bother you.

3. Complete a guided blink test

The blink test is a standard part of the Aqueo workflow.

  • A brief visual recording (typically about a minute).

  • The system measures:

    • how often you blink,

    • how long your eyes stay open,

    • how completely your eyelids close,

    • basic quality checks (lighting, face position).

If your camera is unavailable or cannot work, the system will let you continue with the questionnaire alone.

4. Submit your results

Your information is sent securely to your clinic.

You may see a short summary confirming the test was completed.

▸3. What we collect (and what we don't)

Here you can see the specific questionnaire answers and blink data we receive—and the personal identifiers we do not receive through this test.

Aqueo receives only the information needed to run the test:

✔ Short dry-eye symptom questionnaire answers and score

Answers to a brief, clinically validated symptom survey.

✔ Short blink video and derived blink metrics

  • Blink rate (blinks per minute)
  • Incomplete blink percentage
  • Inter-blink interval measurements
  • Other blink pattern metrics derived from the video

(based on the required blink test)

✔ Daily activities (optional)

As part of the online check, we may ask a few optional questions about your daily activities that can affect eye comfort, such as:

  • How many hours you spend on screens or close-up work each day
  • Whether you wear contact lenses and how long they feel comfortable
  • How much time you spend in air-conditioned or heated indoor places

You can skip any of these questions. Your answers help your clinic interpret your results and tailor advice.

✔ Clinician-entered findings (after your visit)

After your clinic visit, your clinician may enter findings into the Aqueo system, including:

  • Dry-eye phenotype and severity assessment
  • Tear-film stability assessment
  • Treatment decisions and treatments initiated
  • Optional test results (such as TBUT, Schirmer test, osmolarity, staining, meibomian gland assessment, and other clinical measurements)
  • Clinical notes and observations

These annotations help your clinic track your care and may be used (in de-identified form) to improve the Aqueo service.

✔ Technical information

Device type, browser, timestamps, and error codes.

❌ What Aqueo does NOT receive through this test

We do not receive:

  • your name

  • your date of birth

  • your health card number

  • your email or phone number

  • your full medical chart

Aqueo receives your questionnaire answers and blink metrics but does not receive your name or health card number through this test.

Your clinic uses a pseudonymous intake ID when interacting with Aqueo.

Only your clinic can link that ID back to you.

If you email Aqueo directly, we only see what you send in your message.

▸4. How your information is used

This explains how your clinic and Aqueo use your results to prepare for your visit, operate the service, and support quality improvement.

Your information is used to:

✔ Help you and your clinic prepare for your visit

Your clinic uses your questionnaire score and blink metrics to better understand your symptoms before your appointment and to support more informed discussions about treatment options.

✔ Operate and improve the service

Technical information helps us keep the tool reliable and secure.

✔ Improve Aqueo using de-identified data

We may use de-identified or pseudonymised information to develop, train, validate, and improve algorithms (including machine learning models) that improve accuracy, usability, and reliability of the Aqueo service.

❌ Aqueo does NOT:

  • sell your information

  • use your data for advertising

  • use videos to train public or third-party AI models

Aqueo does not sell data or use video for advertising or public AI models.

▸5. Where your information is stored and for how long

This section describes where your data lives (in encrypted form in Canada) and how long it is kept before being automatically deleted.

  • All data from this test is stored in encrypted form in Canada (AWS ca-central-1).

  • Data is encrypted when sent and when stored.

All clinical data is stored securely in Canada (AWS ca-central-1) and automatically deleted after ~3 years.

Retention

  • Your test data is:

    • stored securely,

    • moved to long-term encrypted storage,

    • automatically deleted after about 3 years (1095 days).

  • Technical logs (no full clinical contents) are kept for about 90 days.

Your clinic can ask Aqueo to delete specific records sooner where appropriate.

▸6. Your choices and controls

This outlines the choices you have about using the test and asking questions about how your results are used.

You can choose to:

  • complete or not complete the test,

  • ask your clinic how your results are used and stored.

For privacy-related questions:

  • Your clinic is your primary point of contact,

  • You may also contact privacy@aqueo.ca to understand how Aqueo handles information as your clinic's service provider.

▸7. Who is responsible for your information

This clarifies how responsibility is split between your clinic (as the Health Information Custodian under PHIPA) and Aqueo as its authorized service provider.

  • Your clinic is the Health Information Custodian (HIC) under PHIPA.

  • Aqueo acts only as its authorized agent/service provider.

If you have concerns:

  • speak with your clinic's privacy officer or manager,

  • or contact the relevant privacy regulator (e.g., IPC Ontario or OPC Canada).

If anything is unclear, bring this with you to your appointment or email privacy@aqueo.ca with questions.